Refund policy

At Sindasun, we want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below:

Return Policy

• Duration: You have 7 days from the date of receiving your item to request a return.

• Eligibility: To qualify for a return, the item must be:

• In the same condition as received

• Unused and unworn

• With original tags and packaging

• Accompanied by the receipt or proof of purchase

How to Initiate a Return

To start a return, please contact us at sindasungroup@gmail.com. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how to send your package back. Please note that items returned without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us immediately at sindasungroup@gmail.com within 24 hours of receipt. We will evaluate the issue and work to resolve it promptly.

Exchanges

For the quickest way to get the item you want, please return the original item and place a new order once the return is accepted.

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval status of your refund. If approved, your refund will be processed back to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please reach out to us at sindasungroup@gmail.com.

Order Cancellations

• Cancellation Within 24 Hours: You may cancel your order within the first 24 hours for a full refund with no charges.

• Cancellation After 24 Hours: Cancellations made after 24 hours will incur a 15% restocking fee to help cover inventory management costs.

We encourage our customers to review their orders carefully before finalizing their purchase to avoid unnecessary charges. If you have any questions or need assistance, don’t hesitate to contact us sindasungroup@gmail.com. By clicking "Buy Now," you confirm that you have read and accepted all our legal policies, including the Terms of Service, Privacy Policy, Refund Policy, Terms & Conditions, and Shipping Policy.